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Customer Service

At Perception, we want your experience with our kayaks to be worry-free.

We stand behind the quality and performance of our kayaks with a network of knowledgeable local retailers and the strongest customer service team in the business. In addition, we offer a growing number of online resources to help you quickly find the answers to commonly asked questions. We want you to be satisfied with your entire experience with Perception, but most of all, we want to get you quickly back on the water, where you belong. 

Looking for help?  Need answers or advice?  For quickest service, call us at 888-52-KAYAK (888-525-2925), from 10:00 a.m. to 5:00 p.m. EST.

Mailing Address
Perception Kayaks
575 Mauldin Road, Suite 200
Greenville, SC 29607 USA

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Replacement Parts

Replacement parts for current and recent Perception models (past couple of years) are sold on this website. If you don't see your boat model on our list, we suggest you reach out to Top Kayaker to see if they can assist you.  They can also assist with current models if we do not stock the part.