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Order & Shipping Information

PARTS & ACCESSORY ORDERS

The following information applies to parts and accessories ordered directly from perceptionkayaks.com.  Some accessories shown on this site and Perception Kayaks apparel are sold via partner sites and you will need to refer to the shipping and return information on those sites as the below information does not apply.  To estimate the arrival date for your paddle or accessory order, you will need to consider both the order processing time and shipping time window. Please be aware that orders containing more than one item could arrive in multiple packages.

IMPORTANT SHIPPING NOTICE:  Due to business-related impacts of COVID-19, replacement parts orders placed through this website are estimated to take between 2-3 weeks to arrive in home. (Accessories sold via Amazon are not impacted and you should consult Amazon's site for shipping windows on these items.) We greatly appreciate your business and look forward to getting you out on the water. [Last updated 10/9/20]

ORDER PROCESSING

In typical times our order processing time is several business days.  Due, however, to the surge in demand and safety precautions implemented in our facilities, the current order processing time may be longer. Combined with typical shipping standard shipping times (which in some cases are also running longer than usual) you need to allow 3-5 weeks for order fulfillment and delivery.

SHIPPING

We currently ship to the lower 48 United States and Washington, D.C.  (In the future, we plan to offer shipping options for Alaska, Hawaii, APO/FPO Military addresses and Canada but do not ship to these regions at this time.)

Additionally, at this time we offer a standard shipping option only – no rush orders.  Once your order has been processed and shipped you will receive a shipping confirmation email.  Order tracking is available through your shipping confirmation email.  

All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.  We don't require a signature for delivery of accessories. The decision to leave an unattended package at your front door is solely up to the discretion of the driver. 

The chart below summarizes shipping details.  Please note that the $25.00 cart total applies only to items sold directly on www.perceptionkayaks.com.  Accessories and parts sold on other sites that we link to do not count towards this cart total since those will be ordered in a separate checkout process.

CART TOTAL* SHIPPING METHOD DELIVERY TIME** COST
$25.00+ UPS or FedEx 5-10 days after your order is processed 

FREE

$24.99 and below UPS or FedEx 5-10 days after your order is processed  Flat Rate $4.95

*Cart total = total of all merchandise before taxes.
**Orders ship from South Carolina and the ship window will vary based on your location.

 

CANCELING AN ORDER OR CHANGING A SHIPPING ADDRESS

If you'd like to cancel your order or change your shipping address, please contact immediately after placing your order at [email protected], and we’ll do everything we can to accommodate your request. Please include “Change/Cancel Order” in the subject of the email.

However, please note that our warehouse often processes orders within 1 business day, so the time window for address changes or cancellations is very short.

If we are unable to cancel or make the requested change to your order before it ships, you can return the order at your convenience.

RETURNS

You may return most new, unused paddles or accessories purchased at perceptionkayaks.com within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

A return authorization form is required for our warehouse to process a return. If you need to return an item, please email us at [email protected].  In the email, include your order number, the date of your order and the reason you wish to return the item.  Our team will contact you with return instructions.