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Customer Service

During these unprecedented times it has become necessary for us to close our offices to help prevent the spread of COVID-19.

Whilst we may be able to remotely respond to some emails, it may be the case that we are unable to reply or answer your queries until we are able to re-open.

In the meantime one of our retail parters may also be able to answer your questions. You can find our retail partners here.  We thank you for your support and understanding during this time.


We stand behind the quality and performance of our kayaks with a network of knowledgeable local retailers and one of the strongest customer service team in the business. In addition, we offer a growing number of online resources to help you quickly find the answers to commonly asked questions. We want you to be satisfied with your entire experience with Perception, but most of all, we want to get you quickly back on the water, where you belong. 

Looking for help?  Need answers or advice?

Have you checked our FAQ section?  Please take a look here before you contact us.

Quick Links:
Frequently Asked Questions 
Find Your Serial Number 
Warranty Registration 
Download Owner's Manual