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Customer Service

At Perception, we want your experience with our kayaks to be as worry-free as the times you got one for in the first place.

That's why we stand behind the quality and performance of our kayaks with a network of knowledgeable local retailers and one of the strongest customer service team in the business. In addition, we offer a growing number of online resources to help you quickly find the answers to commonly asked questions. We want you to be satisfied with your entire experience with Perception, but most of all, we want to get you quickly back on the water, where you belong. 

Looking for help?  Need answers or advice?

Have you checked our FAQ section?  Please take a look here before you contact us.

Call us on: +44 (0)1825 765891 - 9.00 a.m. to 5.00 p.m. GMT (Monday to Friday)

Mailing Address
Perception Kayaks Europe
Bellbrook Business Park
Uckfield, East Sussex
TN22 1QQ, United Kingdom

Quick Links:
Frequently Asked Questions 
Find Your Serial Number 
Warranty Registration 
Download Owner's Manual
2015 Perception Product Catalogue